Refund Policy
Fair and Compassionate Refunds
At Al-Ahad Islamic Welfare Foundation, we understand that circumstances change, and we want to be fair and compassionate in all our dealings. This policy outlines when and how refunds are available for our paid services.
Our Free Services
Our Shahadah service is completely free, so no refunds apply. However, if you’re not satisfied with any aspect of your experience, please let us know so we can make it right.
Shahadah Certificate Refunds
Full Refund Situations
You’re entitled to a full refund if:
- Application Rejected: We cannot verify your information or process your certificate
- Service Error: We make an error that prevents certificate delivery
- Duplicate Applications: You accidentally submit multiple applications
- Technical Failures: Our systems fail to process your request properly
Partial Refund Situations
You may receive a partial refund if:
- Processing Started: Work has begun but certificate hasn’t been completed
- Change of Mind: You cancel after verification begins (processing fees may apply)
No Refund Situations
Refunds aren’t available when:
- Certificate Delivered: Electronic certificate has been successfully delivered
- Information Changes: You want to modify information after certificate creation
- Third-Party Rejection: External organizations don’t accept our certificates
- User Error: Incorrect information provided despite our verification attempts
Donation Refund Policy
Voluntary Donations
Donations are generally non-refundable as they support our ongoing charitable work. However, we’ll consider refunds for:
- Processing Errors: Duplicate or incorrect charges
- Technical Issues: System errors causing unintended donations
- Exceptional Circumstances: Serious financial hardship or emergency situations
Automatic Donations
For recurring donations:
- Cancel anytime before the next scheduled payment
- Refunds for current month considered on a case-by-case basis
- Future payments stopped immediately upon cancellation
Processing Fee Refunds
Administrative Costs
When refunds are approved, we typically refund:
- Full Service Fee: When no work has been performed
- Minus Processing Costs: Small administrative fee may be retained for started work
- Transaction Fees: Payment processor fees are usually non-refundable
How to Request a Refund
Simple Process
To request a refund:
- Contact Us: Email committee@al-ahad.org
- Provide Details: Include your name, service type, payment date, and reason for refund
- Documentation: Attach any relevant receipts or confirmation emails
- Wait for Review: We’ll respond within 5 business days
What to Include
Help us process your request quickly by providing:
- Full name and contact information
- Date and amount of payment
- Service or donation description
- Detailed reason for refund request
- Any supporting documentation
Refund Timeline
Review Process
- Initial Response: Within 5 business days
- Investigation: Up to 14 business days for complex cases
- Processing: 5-10 business days after approval
- Bank Processing: Additional 3-5 business days depending on your bank
Communication
We’ll keep you informed throughout the process and explain any delays or additional information needed.
Alternative Solutions
Before Requesting Refunds
We’re often able to resolve issues without refunds through:
- Service Corrections: Fixing errors or updating information
- Alternative Delivery: Different format or method for certificates
- Credit for Future Services: Store credit for future use
- Partial Services: Providing what we can if full service isn’t possible
Exceptional Circumstances
We recognize that life sometimes presents unexpected challenges. If you’re facing financial hardship, serious illness, or other exceptional circumstances, please reach out to us. We’ll work with you to find a compassionate solution that honors both your needs and our responsibility to the community.
Contact for Refund Requests
Refund Inquiries:
- Email: committee@al-ahad.org
- Subject Line: “Refund Request – [Your Service Type]”
We’re committed to handling all refund requests with fairness, transparency, and the same care we’d want for ourselves.
